COVID Frequently Asked Questions

Question: How do I get in touch with you? The phones are not working.
Answer: Our phones lines are full due to the current demand. We have added additional lines for our COVID response.

    

  • COVID Testing Number - (281) 954-4850 hours of operations are M-F: 7:30am – 7:00pm, Sat: 8:00am – 5:00pm, this line is Closed on Sunday

  • Patient Telephone Number - (281) 824-1480 M-F: 7:30am – 7:00pm, Saturday and Sunday 8:00am – 5:00pm

  • Text Number – (281) 385-8401 M-F: 7:30am – 7:00pm, Saturday and Sunday 8:00am – 5:00pm

  • Email – wecare@sfachc.org

  • Existing Patients may message us through their portal accounts

  • Chat Function – www.mychn.org   

Question: What do I need to do to receive a COVID test?
Answer: If you are not currently a patient, go to our website (www.mychn.org) and complete the new patient enrollment process. Someone from our office will then contact you and schedule an appointment. A medical assistant will conduct a screening and if appropriate schedule you a virtual visit with one of our medical providers. Once complete, you will receive a text directing you to the testing site of your choice. There you will be administered a nasalpharyngeal test. 
Question: Will I be charged for a COVID test?
Answer: At this time there is no cost to you, but if you are insured we will bill your insurance. If you are uninsured we will submit billing to the federal government. Currently, there is no copay or deductible charge for these services. It is imperative you provide us complete information. 
Question: I was tested and have not yet received my results, when will someone contact me?
Answer: Results take 3-5 business days to be processed. Negative results will be sent directly to the patient portal with your work/school note. Positive results will be returned with a phone call by a clinical support team member. 
Question: Should I get tested if I am not sick?
Answer: The test that is done with a swab of the nose or mouth detects if the virus is present. There is a delay between the time that someone is exposed to the virus and the time that the virus can be detected through this testing. It can only be reliably detected when someone is sick with symptoms. If someone tests negative for the virus when they are not sick, this does not mean they will not eventually become sick. This should be considered when someone gets tested when they do not have symptoms.
Question: I was in close contact with someone who tested positive with COVID-19. What should I do?
Answer: If you have symptoms, please isolate from persons, wear a mask, and wash your hands. If you are not a CHN patient, please register as a new patient and request a patient portal login to gain an appointment. 

If you do not have any symptoms, self-monitor for 14 days which includes checking your temperature and notating any cough, headache, loss of smell or taste, or any gastrointestinal problems. 

We have a dedicated phone line for all COVID related calls. (281) 954-4850 available Monday-Friday 7:30am-7:00pm, Saturday 8:00am-5:00pm and Closed on Sundays.
Question: I have symptoms but did not get tested. How long do I need to stay isolated?
Answer: If symptoms are mild, it may not be necessary to test. Those who can isolate at home for at least ten days after their symptoms start could consider doing that if testing was not available. It is recommended that you do isolate and avoid contact with others until:

Your respiratory symptoms (such as cough and shortness of breath) are better - AND – At least 10 days have passed since your illness onset – AND You have had no fever for at least 3 days (72 hours) and have not used fever-reducing medication during that time.
Question: What is social distancing?
Answer: Social distancing means staying home as much as possible, staying at least 6 feet away from other people while in public, and avoiding gatherings with many people present. Recent studies indicate that people who are infected but do not have symptoms may also play a role in the spread of COVID-19. Everyone should wash their hands frequently, for at least 20 seconds, especially after you have been in the public place, or after blowing.